Open enrollment is October 1^st through October 31^st (midnight) and benefit elections take effect January 1^st.

ALADS offers two benefit packages, the ALADS Anthem Blue Cross California Care HMO and the ALADS Anthem Blue Cross Prudent Buyer PPO. Both of these benefit packages offer a Basic or Premier option, which determines the dental plan included in the benefit plan you select.

Both the ALADS Anthem Blue Cross California Care HMO and the ALADS Anthem Blue Cross Prudent Buyer PPO plans includes the following:

• Medical coverage provided through Anthem Blue Cross to include prescriptions, chiropractic services, and LASIK coverage
• Vision care provided by Vision Service Plan (VSP) that includes exams and corrective lenses
• Mental health and substance abuse benefits provided through the Holman Group.
• The Body Scan benefit provided by Body Scan International
• Gym benefit through Prime Fitness with access to over 10,000 gyms nationwide at no cost
• LiveHealth Online to provide 24/7 online access to a board-certified doctor
• Dental coverage provided by Anthem Blue Cross that includes Orthodontia

Yes.  Vision coverage is provided through Vision Service Plan (VSP) and is included with your Anthem Blue Cross benefit plan. For coverage information about exams, frames, and corrective lenses, please register online at vsp.com to download a member reference card. You may also provide your Anthem ID number (000-xxxxxx) to your vision provider.

Please visit vsp.com to locate available providers or contact the VSP Member Services at (800) 438-4559 for assistance.

Includes coverage for a 3-dimensional examination with physician consultation provided every 24 months for members and one covered dependent enrolled in an ALADS Anthem Blue Cross medical plan.  For more information, visit this link.

Yes. If you are enrolled in an ALADS-sponsored health plan, LASIK coverage is included at $1,500 per eye (lifetime). Please review the LASIK Flyer for more information on the coverage and how to submit a claim.

Yes. Orthodontia is included with both the Basic and Premier plan at 50% up to $1,800 for Basic or $3,000 for Premier (lifetime) for you and your dependents.

Yes. Mental health and substance abuse benefits are included in both the HMO and PPO benefit plans by the Holman Group. Please review the Holman Group flyer for more information on how to get started.

Yes. You are eligible to elect Voluntary Group Term Life coverage at the time of your new hire enrollment or annually during Open Enrollment. Please review the Voluntary Group Life Policy for more information.

LiveHealth Online is an online service that provides access 24/7 to care from a board-certified doctor for ease and convenience. Visits are covered at the same copay amount as office visits for both plans and physicians are able to write prescriptions as necessary. If you would like to speak with a physician online, please visit livehealthonline.com or download the LiveHealth Online mobile app.

With an HMO plan, you will need to select an in-network primary care physician (PCP) to see for all medical needs. Your PCP will then refer you to a specialist as medically necessary. With a PPO plan, you are able to access providers in and out of network and no referral is required to see a specialist of your choosing.

On both the ALADS HMO and PPO medical plans, diagnostic tests to find the cause of infertility and services to treat the underlying medical conditions that cause infertility, e.g. endometriosis, obstructed fallopian tubes, hormone deficiency, etc. are covered at 50% (please see the HMO or PPO Evidence of Coverage, respectively,  for detailed infertility coverage). Fertility treatments such as artificial insemination and in-vitro fertilization are not a covered benefit.

If you enroll in an ALADS-sponsored benefit plan, you may also add your dependents.  Eligible dependents include:

• Spouse or domestic partner
• Any dependent children up to the age of 26 (biological children, step-children, adopted children, and children of a domestic partner)
• Unmarried children over the age of 26 with disabilities

All dependent additions are to be done through the County of Los Angeles either during open enrollment or after a qualifying life event (QLE).  Please either visit mylacountybenefits.com or contact the Department of Human Resources at (213) 388-9982.

All personal information changes must be submitted to the Department of Human Resources for the County of Los Angeles. Please visit mylacountybenefits.com or call (213) 388-9982 to notify the Department of Human Resources of all information changes.

Please contact the ALADS Benefit Service Center at (800) 842-6635 or by emailing aladsclaims@mybenefitchoices.com. The Benefit Specialist will inquire about the issue directly with Anthem Blue Cross on your behalf.

You may change your benefit plan during the annual Open Enrollment period from October 1^st through October 31^st.

No.  The ALADS Premier PPO dental is only available to you if you enroll in an ALADS-sponsored medical plan.

• Visit the ALADS Insurance Trust resource site at mybenefitchoices.com/alads,
• Expand the Provider Search category and click on the link specific to your benefit plan (either HMO or PPO plan).
• You will be directed to the Anthem Blue Cross “Find Care” site that will allow you to enter your zip code and either a specialty or the name of a physician.

Please note, if you do not select a PCP or medical group, one will be chosen for you based on your zip code. You can choose a different PCP or medical group at any time and, once the change has been made, it will take effect the first day of the following month.

You may change your PCP either by updating your profile through the Anthem website or by calling Anthem directly. (For HMO plans, call 833-913-2237. For PPO plans, call 800-227-3771)

If you prefer to update your profile online, you will need to first register on the Anthem website (anthem.com). Once you are logged in on the Anthem site and have found the provider you would like to select, there will be an option “Set as PCP” if the provider is available. Once the change has been made, it will take effect the first day of the following month.

No. With a PPO plan, you can see any licensed doctor or specialist who accepts Anthem Blue Cross insurance. Please keep in mind that if you use a doctor from the PPO network, your out-of-pocket expense will be lower.

You can request a physical card by either calling the ALADS Benefit Service Center at (800) 842-6635 or by contacting Anthem directly (For HMO plans, call 833-913-2237. For PPO plans, call 800-227-3771). You may also view a digital copy of your benefit card by logging in to your enhanced ALADS benefit portal at mybenefitchoices.com/alads.

Multi-Factor Authentication (MFA) is an authentication method in which a user is granted access to a website only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism, such as a verification code sent to an email address or phone after providing the username and password. This decreases the likelihood of a successful cyber attack.

To make changes to your MFA settings on this site:

1. Log in and go to your 'My Profile' tab.
2. Click the pencil next to 'User Email' and 'User Phone' to edit your email address and phone number.
3. Click 'Edit Security Info' to enable/disable MFA and manage other security settings.

1. Click on the following link mybenefitchoices.com/ALADS
2. Click on the grey “Not registered? Click here to register as a new user” button.
3. You will need the following to register:
   • Employee # 6 digits required - if needed add leading '0'
     Dependents use Employee # of Primary Subscriber
     If unsure of number to use, please check your Anthem Blue Cross ID card and use the last 6 numbers 'Member ID XDM000XXXXXX'
   • Last 4 of your Social Security Number
   • Create a Username
   • Create Password
   • Email (you will need to have access to it in order to activate your account)
4. Confirm your registration - You will receive a system generated account activation email (to the email that you registered with). Click on the link to confirm your registration. The link will take you to the “log in” screen.
5. Log in to the secure benefits website using the user name and password that you just created.

1. When logged in, click on the 'My Documents' tab on the top of the screen.
2. If you have any missing documents to submit, there will be a 'Pending/Missing Documents' section listing what you are missing.
3. In the 'Upload Document' section, click the dropdown menu and select which document you wish to submit.
   • If your document is not listed, select 'Unlisted Document'.
4. Select the file you are uploading from your computer.
   • Allowed files extensions: PDF, BMP, GIF, PNG, JPG.
   • File size limit: 20MB.
5. Click 'Upload' to submit the file.
6. If there are no problems, you will get a message saying the file was uploaded successfully and the document will be marked pending.
7. It may take at least 2 business days for a Benefit Specialist to review your submitted documents and accept/deny them.
8. If the document is denied, the pending status will go away and the file will remain in the 'Pending/Missing Documents' section. If the file is accepted, it will move to the 'Received Documents' section.

If your question is not listed here or if you need personalized assistance, please call the ALADS Benefit Service Center at (800) 842-6635 Monday-Friday from 8:30 AM to 5:00 PM PST (closed for lunch from 12:00 PM to 12:45 PM). 

You may also send an email to alads@mybenefitchoices.com and a Benefit Specialist will reply to assist you.